policies

yay members.

Keep this in mind to make the most of your flow:

​

• We have a strict no late-entry policy. NO exceptions will be made. 

• Please arrive 15 minutes before the start of class.

• Please be on your mat at the start of class.

• Please mute all the electronic devices in the studio room. This includes phones and cameras. If you choose to wear a smart watch, please make sure the display is turned off as to not disturb fellow students during class.

• The respective instructor reserves the right to reject your participation as you have missed out the sufficient warm-up to keep the workout program safe and effective for you, also to respectfully avoid class interruption for fellow students.

• We recommended that all student (both new and returning) to pre-book your spot via here as spaces are limited. Reservation is on a first-come-first-serve basis. Your spot will be confirmed after you have make full payment in advance.

no-show & cancellation policy.

Please note that you will be charged if you do not cancel or not showing up after pre-booking.

​

• If for whatever reason you must cancel your schedule class, please inform us at least 24 hours prior. Class credit will be returned to your class package.

• Late cancellations and absence without notice will result in automatic class credit reduction from your class package.​

return & refund policy.

• We adhere strictly to the expire date of your group-class package. With no extensions and no refunds under any circumstances for any and all class package ( Single or Group )

transfers.

• All Class Packages are non-transferable.

• All class credits must be used by the purchasing student.

lost & found.

• Please take care of your personal items. Yay Studio is NOT responsible for any lost or stolen items in the studio.

• Please contact the studio directly for any items you may have left behind.