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policies

yay members.

Keep this in mind to make the most of your flow:

  • We have a strict no late-entry policy. NO exceptions will be made. 

  • Please arrive 15 minutes before the start of class.

  • Please be on your mat at the start of class.

  • Please mute all the electronic devices in the studio room. This includes phones and cameras. If you choose to wear a smart watch, please make sure the display is turned off as to not disturb fellow students during class.

  • The respective instructor reserves the right to reject your participation as you have missed out the sufficient warm-up to keep the workout program safe and effective for you, also to respectfully avoid class interruption for fellow students.

  • We recommended that all student (both new and returning) to pre-book your spot via here as spaces are limited. Reservation is on a first-come-first-serve basis. Your spot will be confirmed after you have make full payment in advance.

no-show & cancellation policy.

Please note that you will be charged if you do not cancel or not showing up after pre-booking.

  • If for whatever reason you must cancel your schedule class, please inform us at least 24 hours prior. Class credit will be returned to your class package.

  • Late cancellations and absence without notice will result in automatic class credit reduction from your class package.​

return & refund policy.

  • We adhere strictly to the expire date of your group-class package. With no extensions and no refunds under any circumstances for any and all class package ( Single or Group )

transfers.

  • All Class Packages are non-transferable.

  • All class credits must be used by the purchasing student.

lost & found.

  • Please take care of your personal items. Yay Studio is NOT responsible for any lost or stolen items in the studio.

  • Please contact the studio directly for any items you may have left behind.

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